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Terms of Service

Last updated: 9 October 2026

In short: CloseKite is a sales CRM for businesses. You can try it free for 14 days without a card, then pay $5 per user per month or $50 per user per year, and cancel any time. Your data stays yours, it's hosted in the EU, and we process it only to run the service for you.

1. These terms

These terms are an agreement between Loriam Holding Ltd, a company registered in the Republic of Cyprus ("we", "us"), and the business or organisation that creates a CloseKite account ("you", the "customer"). By creating an account or using CloseKite, you accept these terms on behalf of your organisation and confirm that you are authorised to do so. CloseKite is intended for business use only.

2. The service

CloseKite is a hosted sales CRM available through your own web address (for example, yourcompany.closekite.com). We keep improving the service and may add, change or remove features, but we will not materially reduce the core functionality you have paid for during a paid billing period.

3. Your account

  • You are responsible for the users you invite, the roles you give them and everything done under your account.
  • Two-factor authentication is required for every user. Keep sign-in details confidential and tell us promptly about any unauthorised access.
  • The information you give us must be accurate. We may decline or reclaim a web address that is misleading or infringes someone else's rights.

4. Free trial

New accounts get a 14-day free trial with every feature and no card required. To keep using CloseKite after the trial, choose a plan and add a payment method. If you don't, access is suspended at the end of the trial, and we may delete the trial workspace after letting you know by email.

5. Plans, prices and payment

  • CloseKite costs $5 per user per month, billed monthly, or $50 per user per year, billed yearly. Prices exclude any applicable taxes such as VAT.
  • Fees are charged in advance for each billing period, based on the number of users. Users added during a period may be charged pro rata.
  • We may change prices with at least 30 days' notice. New prices apply from your next billing period.
  • If a payment fails and is not fixed after we notify you, we may suspend the account until it is.

6. Cancellation

You can cancel at any time. A monthly plan stays active until the end of the month you've paid for, and a yearly plan until the end of the paid year. We don't refund partial periods, except where the law requires it. There are no setup or cancellation fees.

7. AI features and fair use

AI features are included in every plan under a fair-use policy that covers normal day-to-day sales work. If usage is far beyond that, for example large automated jobs, we will contact you before applying any limits. AI output can be wrong or incomplete, so please review it before relying on it.

8. Acceptable use

You agree not to use CloseKite to:

  • break the law, or store or send unlawful, infringing or harmful content;
  • send spam or messages that breach direct marketing and e-privacy rules. You are responsible for having a valid basis to contact the people in your CRM;
  • probe, overload or interfere with the service or its security, or attempt to access other customers' data;
  • copy, resell or reverse engineer the service, except as the law expressly allows.

9. Your data

You own the data you put into CloseKite. You give us the rights we need to host, process and display it in order to provide the service to you, and for no other purpose. You can export your data at any time, or ask us to do it for you. After your account ends, we delete your data as described in our Privacy Policy.

10. Data processing (GDPR)

When we process personal data on your behalf, you are the controller and we are your processor, and this section forms our data processing agreement under Article 28 of the GDPR. We will:

  • process the data only on your documented instructions, which are these terms and your use of the service, unless the law requires otherwise;
  • make sure that anyone at Loriam with access to the data is bound by confidentiality;
  • keep appropriate technical and organisational security measures in place, including two-factor sign-in, a private database per customer, encryption in transit and daily backups;
  • use sub-processors only under written terms that give the same level of protection, tell you before adding or replacing one, and let you object;
  • help you respond to requests from data subjects and with security, breach notification and data protection impact assessments, as far as reasonably possible;
  • tell you without undue delay after becoming aware of a personal data breach affecting your data;
  • at the end of the service, delete or return your personal data, unless the law requires us to keep it;
  • make available the information you need to show compliance, and allow reasonable audits with advance notice.

Data is hosted in the European Union. Any transfer outside the European Economic Area by a sub-processor is protected by an adequacy decision or the European Commission's Standard Contractual Clauses. The processing covers the CRM data you choose to store (such as names, contact details, company details, communications, meeting details and files) about your leads, customers and users, for as long as you use the service.

11. Third-party services

CloseKite can connect to services such as Google Calendar, Google Meet and Gmail, and can log conversations from WhatsApp and Telegram. Your use of those services is governed by their own terms, and we are not responsible for them.

12. Availability and support

We work hard to keep CloseKite available and fast, but we don't guarantee it will be uninterrupted or error-free. We may carry out maintenance, ideally at quiet times. Support is available by email at hello@closekite.com.

13. Intellectual property and feedback

We own CloseKite and all rights in it. These terms give you a right to use the service while your account is active, not ownership of it. If you send us ideas or feedback, we may use them without any obligation to you.

14. Liability

CloseKite is provided "as is" to the extent the law allows. Neither party is liable for indirect or consequential loss, or for lost profits, revenue or goodwill. Each party's total liability under these terms in any 12-month period is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud.

15. Suspension and termination

We may suspend access if you seriously breach these terms, fail to pay, or if your use puts the service or other customers at risk. Where possible we will warn you first and give you a chance to fix the problem. Either party may end the agreement if the other materially breaches it and does not fix the breach within 14 days of notice.

16. Changes to these terms

We may update these terms from time to time. For material changes we will give account owners at least 30 days' notice by email. If you don't agree, you can cancel before the changes take effect.

17. Governing law

These terms are governed by the laws of the Republic of Cyprus, and the courts of the Republic of Cyprus have exclusive jurisdiction over any dispute arising from them.

18. Contact

Loriam Holding Ltd, Republic of Cyprus · hello@closekite.com